Stuck on a code? We can help with the app.
Start with the quick answers below. If they do not fix it, send a note and tell us what you expected to happen.
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Include your device model, app version, and the steps that led to the problem when you can.
Frequently asked questions
How do I restore my purchase?
Open PLUed Settings and choose Restore purchases. Use the same Apple ID that made the original purchase. If no purchase is found, confirm the Apple ID and try again while online.
How do I import a Store Pack?
Open Library, choose Import Pack, then scan the trainer's QR, paste the share link, or open the .plupack file. Review the store name and import. See the cashier guide for the full walkthrough.
Do graphics come through when I scan a QR?
Yes. A pack's graphics are PLUed catalog images, and their references travel inside the link and QR themselves — codes, sets, and graphics all arrive together, even offline. If an item shows without its graphic, ask your trainer to re-share the pack from the builder; the link stays the same and your Import screen will show an "Update available" tap.
Why did a code disappear when I changed region?
Some produce codes are regional. Settings can show East / Central, West, or all regions. Changing the region re-filters the codes used across concepts, study, and games. Choose show all if your store uses codes from more than one region.
How does the streak freeze work?
Complete a game session or rate ten flashcards to count an active day. After seven active days, PLUed gives you one freeze if you are not already holding one. A freeze is used automatically for one missed day. You can hold only one.
How do I delete a shared Store Pack?
Email [email protected] with the store name and, if possible, the hosted link or QR details. We will use that information to identify the hosted pack.