One store. One pack. No mystery codes.

What is a Store Pack?

A Store Pack is a small training file for one location. It can contain your store name, PLU codes, item names, categories, sizes, practice lists, and a PLUed catalog graphic for every item.

When a cashier imports it, PLUed builds a My Store track around the items you chose. The national produce library stays intact. Your pack adds the local layer: the apple sizes you stock, the seasonal table, or a house code that only your register team uses.

Practice lists are your drills. Each practice list you create in the builder (Front Table, Organic Wall, New Hire Week One) arrives in the cashier's app as a named practice collection under your store's name. A cashier can study, practice, or test exactly that group of items, in the order your floor actually works. A pack with three good practice lists is a training plan.

Build one in 10 minutes

Step by step

Each task below has its own numbered steps. Button names are written the way the builder and the app show them.

• Build a pack by typing your codes
• Upload a spreadsheet, with a worked example you can download
• Check a picture, swap it, or ask for a new one
• Sort codes into sections and make practice lists
• Add Spanish names, or names in another language
• Put your store's logo in the app
• Share the link and QR, and what a cashier does
• Change a pack later
• Fix a name the builder asks you to change
• Give out your store code and poster (Store Plan)
• Add seats when they are all in use (Store Plan)
• Renew, cancel, ask for a refund, or buy for several stores (Store Plan)
• Ask us to build the pack, prepare a logo, or make a graphic (Store Plan)

Build a pack by typing

What you need: a computer or tablet with a browser and a connection, your store's name, and your list of codes. No account.

1. Open the Pack Builder at plued.app/pack and tap 1. Name your store.
2. Under Store name, type the name your cashiers know, up to 30 characters. Tap Next →.
3. On step 2, Add your codes, type a code in the Code box: 3 to 5 digits, numbers only.
4. If PLUed already teaches that code, the row fills in its name, size, category, and picture, and shows IN PLUed. Anything you typed first is kept.
5. For one of your store's own codes, type its name in the Name box, up to 40 characters. The builder picks the closest PLUed picture.
6. On that row choose Fruit, Veg, or Other, a Size if it matters, and a Section.
7. Tap Add code for each further item.
8. Look at the picture on each row. Tap it to pick a better one (see Pictures). A row marked CHECK GRAPHIC has no picture yet.
9. Tap Next →. Practice lists are optional (see Sections and practice lists). Tap Next → again.
10. On step 4, Share with your team, wait while the button reads Publishing…. PLUed checks the pack and then shows your QR code and Copy share link.
11. Tap Download .plupack and keep the file as a backup.

Good to know

• The steps open in order. Step 2 opens once the store has a name. Steps 3 and 4 open once the pack has its first code.
• Your draft. The draft is saved in that browser as you work. Close the page and come back on the same computer and it is still there.
• No code yet? Type the name first. When PLUed knows the item, the row shows its standard code or codes. Tap Use or the code you want, or type your own code.
• Remove a row. Tap the x beside the Size menu. Its label is Delete row. The code also leaves any practice list it was in.
• One row per code. A code can be in the pack once. A second row with the same code shows Duplicate code.
• Name lengths. Store name: 30 characters. Code name: 40. Section or practice list: 32. No single word over 16 letters. A longer name stays as you typed it and step 4 asks you to shorten it.

Upload a spreadsheet

For a longer wall, do not type every row. A plain .csv file or an Excel .xlsx workbook both import directly, so most register exports work as they are.

What you need: your produce list as a .csv or .xlsx file whose first row names the columns.

The steps

1. Export your produce list from your register or back-office system as CSV or Excel. No list yet? Start from our example file or the Excel template.
2. Check the first row. Three columns are required: code, name, category. Two are optional: size, description. The table below says what goes in each.
3. Open the Pack Builder, name your store in step 1, and go to step 2, Add your codes.
4. Tap Import CSV / XLSX and choose your file. The same row of buttons has template.csv and template.xlsx if you want an empty starting file.
5. Read the result box under the buttons. It says how many rows came in and how many were skipped, with one line for each row that needs your attention.
6. Go down the rows. Rows marked IN PLUed are done. For each of your store's own codes, look at the picture, tap it to pick a better one, and choose its Section.
7. Fixed something in your file? Import it again. A code that is already in the table is updated in place.
8. Tap Next → and share the pack (see Share it).

The columns

Keep the column names in English. The builder also reads common register headers: PLU, PLU Number, SKU, Item, or Item Code for the code; PLU Description, Item Name, or Item Description for the name; Dept or Department for the category. A file with a Description column and no name column uses that column as the name.

Graphics match themselves

A code PLUed teaches takes PLUed's own picture for that code. For every other row, the builder reads the name and the description and picks the best-fit PLUed picture. The rows become your review table: keep a match, or tap any picture to swap it with the same picker as a typed row.

Why a row fails or needs a fix

• A code that is not 3 to 5 digits. The row is skipped. The result box lists it, for example "Row 9: code 123456 is not 3-5 digits."
• A missing column. Without code, name, and category in the first row, nothing is imported and the builder names the missing column.
• A category other than fruit or veg. The row comes in as Other and the result box says so, for example "Row 7: category [Deli] mapped to other."
• A name that is empty, longer than 40 characters, or with a word over 16 letters. The row comes in. Step 4 lists it under Still to do before you can share until you fix the name.
• A size the builder does not know. Use the sizes in the table. Any other size word stops the pack from being shared until you pick a size on that row.
• The same code twice. The later row replaces the earlier one.
• A lost leading zero. Excel drops the zero at the start of a number. Set the code column to Text before you type or paste the codes.
• A second sheet. In an Excel workbook only the first sheet is read.
• Row numbers. The notes count the column names as row 1 and skip blank rows.

On a Store Plan you can send us the spreadsheet and we build the pack: see Ask us to do it for you.

A worked example you can try

This small file mixes four standard PLUs with four of a store's own codes. Download it, import it, and compare what you see with the notes below. Download plued_example_pack.csv

Row 1 of the file holds the column names.

What the builder does with each row

• Row 2, 4011 Bananas. Marked IN PLUed. It gets PLUed's own banana picture and the section Tropical & Exotic. "Each" means no size.
• Row 3, 4046 Hass Avocado. Marked IN PLUed, with the small Hass avocado picture. "Small" becomes S.
• Row 4, 4225 Hass Avocado. Marked IN PLUed, with the large Hass avocado picture. "Large" becomes L. The same name on two codes is fine, because each size has its own code.
• Row 5, 4664 Tomatoes on the Vine. Marked IN PLUed, section Tomatoes & Tomatillos. A blank size means no size.
• Row 6, 83001 Sweet Vintage Orange. A store's own code. The builder matched it to a medium navel orange picture from the name and the description. "Medium" becomes M. It is filed under Other, so choose a section such as Citrus.
• Row 7, 830 Cut Watermelon Bowl. A store's own code. "Deli" is no fruit or veg category, so the row is filed as Other. The builder matched it to a red seedless watermelon picture. Check the picture and choose a section.
• Row 8, 8122 Gift Basket. A store's own code with no matching picture, so it is marked CHECK GRAPHIC. Tap Use PLUed image to pick a stand-in, or tap Request a graphic (see Pictures).
• Row 9, 123456 Fruit Tray. Skipped. The code has six digits.

We ran this file through the builder's matching on October 13, 2026. PLUed adds pictures over time, so a later match for rows 6 to 8 can differ. Always check the picture on your own codes.

What the result lines mean

• "7 imported, 1 skipped" Seven rows are in the table. One was left out.
• "Row 9: code 123456 is not 3-5 digits." The row that was left out, and why.
• "Row 7: category [Deli] mapped to other." The row came in, with Other as its category.
• "Matched PLUed images for 6 of 7 codes." Six rows have a picture. The gift basket has none. This line shows for a few seconds at the bottom of the screen.
• "4 of 7 codes recognized. 1 needs a check below." PLUed teaches four of the codes. One row, the gift basket, still needs a picture.

Check a picture, swap it, or ask for a new one

Every picture in a pack is one of PLUed's own. You never upload a picture.

What you need: a row with a code and a name on step 2, Add your codes.

1. Look at the small picture on each row.
2. To change it, tap the picture or Change. A box titled Use a PLUed image opens with Suggestions.
3. To look further, type in the search box. Tap the picture that looks most like your item. A close match is fine.
4. No picture on the row? Tap Use PLUed image and pick one the same way. To take a picture off a row, tap the small x beside it. Its label is Remove picture.
5. Nothing fits? Pick the closest one. Then tap Request a graphic on that row, say what the item looks like in up to 200 characters ("yellow cherry with a red blush, sold loose"), and tap Request.
6. Share the pack (see Share it). The request goes to PLUed with it, and your cashiers can use the pack right away with the stand-in picture.

How the answer arrives

1. Open the Pack Builder now and then. New pictures are listed under What’s new near the top of its first screen.
2. Open your pack in the builder (see Change a pack later).
3. If the builder says "The picture you asked for is ready", the row already shows it. If it says "We added the picture you asked for. Tap the row's picture to choose it.", tap the picture and pick the new one.
4. Open step 4, Share with your team, so the pack publishes again. Your link and QR code stay the same.
5. Ask your cashiers to tap Update available beside your pack on the app's Import Store Pack screen.

The GRAPHIC REQUESTED mark lives in the browser where you asked. Opened on another computer, the pack says "A picture request is on file for this pack." Your request is still with us. To take a request back, tap the x beside the mark in the browser where you asked. Its label is Cancel graphic request.

On a Store Plan you can also ask from your store page and attach a picture of the item: see Ask us to do it for you.

Sections and practice lists

Sections sort your pack by aisle. Practice lists are your drills. Both show up in the cashier's app under your store's name.

What you need: at least one code on step 2.

Sections

1. On step 2, Add your codes, find the Section menu on each row. A code PLUed teaches is already in its section.
2. Check each of your store's own codes. Open its Section menu and pick the aisle it belongs to. A row left alone may read Other.
3. To make your own section, pick + New section…, type a name of up to 32 characters (Bulk, Floral, Front Table), and tap Add. The new section is then in every row's menu.
4. To rename a section, open the menu on a row in that section, pick Rename section…, type the new name, and tap Rename. Every row in that section follows.

Practice lists

1. Go to step 3, Practice lists, and tap Add practice list.
2. In List name, type a name of up to 32 characters, such as New Hire Week One.
3. Tap Items. A box titled Add items opens. Your codes come first, then Everything else PLUed teaches. You can search by name or PLU.
4. Tick the items for this list and tap Done.
5. Repeat for each list. Front Table, Organic Wall, and Seasonal work well.
6. To take one item out of a list, tap the x on its chip. To remove a whole list, tap the trash can beside its name. Its label is Delete practice list.

Spanish names, or another language

A pack can carry a second name for the store, each code, each section, and each practice list. A cashier sees the name you approved for the language of their app. Where you gave none, they see exactly what you wrote first. PLUed never translates your names on the phone.

What you need: a pack with a store name. English and Spanish get suggestions. For any other language you type the names yourself.

1. On step 1, Name your store, turn on Translate names.
2. Under Translate into, pick the language your crew reads: Spanish, English, German, French, Italian, Polish, or Portuguese. For another language pick Other… and type its short code, such as nl for Dutch.
3. A second box appears under the store name, under each code name and section name, and under each practice list. Type each name the way your store says it. An empty box is fine.
4. Names PLUed knows fill in by themselves, with the note "From PLUed's catalog. Edit it if your store says it differently."
5. Working in English and Spanish? Tap Suggest Spanish names (or Suggest English names). Each suggestion says "Suggestion, please review".
6. Tap Confirm to keep a suggestion or Discard to drop it. A suggestion is not in your pack until you confirm it.
7. Share as usual. Step 4 lists every name under Translations in this pack.

Your store's logo in the app

It is free. You type your store's website and PLUed does the rest. You never upload a picture in the builder.

What you need: your store's own website, with your logo on it.

1. On step 1, Name your store, find Want your store's logo in the app? (optional) right under the store name.
2. Type your store's website, for example www.yourstore.com. Use your store's own site: we only add a logo your store may use.
3. Finish and share your pack (see Share it). The request is sent when the pack is shared.
4. We check each website ourselves, so allow a few days.
5. Open your pack in the builder again (see Change a pack later) and look under the website box. It says "We got your request. We check each website ourselves, so allow a few days.", or "Your logo is in the app." with the picture, or "A note from PLUed:" with what we need from you.

On a Store Plan: upload it on your store page

What you need: your store page, and one logo file: PNG, JPG, or SVG, up to 5 MB. A wide logo with your store's name works well.

1. Open your store page and find Your logo, under Your pack. In Next steps, Upload your logo takes you there.
2. Tap Choose a logo file and pick your file. The page prepares the logo right there.
3. Look at How it looks in the app. If your logo is wide, pick Crop to your symbol or Use a monogram for the small square beside your store's name.
4. Tick I confirm our store may use this mark. when the page shows it, then tap Use this logo.
5. Would you rather we prepare it? Tap Ask us to do it instead (see Ask us to do it for you).

Open the Pack Builder from your store page when you build or change your pack, so the pack and the logo belong to the same store.

Share it with the team

What you need: a pack that says Ready to share on step 4, and a connection.

What you do

1. Open step 4, Share with your team. Wait while the button reads Publishing…. PLUed checks every shared pack before its link appears.
2. Tap Copy share link and send the link by text or email. Or show the QR code on your screen.
3. For the break room, take a screenshot of the QR code and print it. Add one line: "Scan with your phone's camera."
4. Tap Download .plupack and keep the file as your backup.
5. On a Store Plan? Post your store code poster beside the pack QR (see Store code and poster).

What a cashier does

1. Install PLUed from plued.app/get.
2. Scan your QR with the phone's camera, or tap your link. PLUed opens and imports the pack.
3. Already in the app? Open Library, tap Import Pack, then tap Scan QR, or paste the link and tap Import, or tap Open .plupack File.
4. No Import Pack in the Library? That phone is in shopper view. On Home tap Add your store, or tap Switch to cashier view at the top of Home.
5. Tap OK on Store Pack imported.

Looking through your store's list is free for every cashier. Practicing it needs full access: the cashier's own one-time unlock, or your store code.

Change a pack later

The link is your pack. Open it in the builder, change it, and share again. Your link and your printed QR keep working.

What you need: your share link, or the browser you built the pack in, or your .plupack file.

1. Open the Pack Builder. In the browser you built the pack in, it reopens by itself.
2. On any other computer, look under Already have a pack? on the builder's first screen. Tap Open from share link, paste your link, and tap Open. Or tap Open a .plupack file.
3. Make your changes: add rows with Add code, remove a row with the x beside Size (Delete row), and change names, pictures, sections, or practice lists.
4. Open step 4, Share with your team, and wait while the button reads Publishing…. The pack publishes again under the same link.
5. Tell your cashiers: open Library, tap Import Pack, and tap Update available beside your pack. The update is not automatic.

Good to know

• Start over is for a different store. It clears the builder, and the next pack you share gets a new link. A pack you already shared stays shared.
• A cashier can remove one code, one store, or everything they added: Settings, then My Store Data. A code a cashier removed stays gone when the pack updates.
• A logo you add later needs no update tap. It arrives by itself, usually within a day.
• To take a shared pack down for everyone, email [email protected] with the store name or the link.

When the builder asks you to change a name

Before a pack gets its link, PLUed checks every name in it, in every language. Most packs pass with no message. Now and then one name needs a change.

What you need: your pack open on step 4, Share with your team.

1. Read the message on step 4. It says "One name needs a small change before your pack can be shared." or "One name is too long for the app. Please shorten it and your pack will publish."
2. Tap Go to it. The builder takes you to that name, with a short note under it.
3. Type a different name, or a shorter one.
4. Go back to step 4. The check runs again by itself.
5. When the message asks for a small change and you think the name was fine, tap Let us know. under it and send us the email it opens.

How the check works, what is sent to OpenAI for it, and what PLUed keeps are on the privacy page.

The store code and the poster

This part is for stores on a Store Plan. A plan gives your store one store code. A cashier types it once and PLUed is unlocked on that phone, with nothing to pay.

What you need: your store page. Its link is in your welcome email. That link is your login, so keep the email to yourself.

What you do

1. Open your store page and find Your store code.
2. Tap Print the poster. It saves a picture of the poster. Open the picture, print it, and post it where your crew will see it.
3. Or tap Copy the break-room note and paste the note into a message. Copy the store code copies only the code.
4. Ask cashiers to update PLUed first. The store code needs version 1.2 or later.
5. Building a pack too? Open the Pack Builder from your store page.

What a cashier does

1. Install PLUed from plued.app/get, or update it.
2. At first launch, tap I have a store code on the setup page. Later, tap any locked level, or open Settings and under Market access tap Unlock everything. Then tap Did your store give you a code?
3. Type the store code from the poster, or tap Scan the poster and point the camera at the poster's QR.
4. Tap Unlock.
5. On an iPhone or iPad, one more sheet opens, from Apple. Enter the same store code there.

A cashier who scans the poster with the phone's camera, outside the app, sees the store code and where to get PLUed.

When all seats are in use

A seat is used the first time a phone unlocks with your store code. Typing the code again on the same phone uses no extra seat. A new phone uses a new seat. So does PLUed after it is deleted and installed again, when the cashier types the code again.

Your store page shows the count under Seats. "(2 joining now)" means two iPhones started and have a day to finish. When every seat is taken, the next cashier sees "All of your store's seats are in use. Ask your manager to add more."

PLUed also emails your store's address: once when 8 of every 10 seats are in use (once for each plan size), and at most once a day when a cashier could not join because no seat was left. Each email has your store page's link.

What you need: your store page.

1. Open your store page and look under Seats. Once 8 of every 10 seats are used, an Add seats link shows there with the next plan size.
2. Tap Add seats. The Store Plan page opens with the larger plan chosen.
3. Finish the checkout there.
4. On the 100-seat plan, or if you need room before the link shows, email [email protected].

Seats start again from zero each time your plan renews. Phones from the year before stay unlocked and no longer count.

Renew, cancel, refund, several stores

What you need: your store page. Prices and plan sizes are on the Store Plan page.

1. Renew. Nothing to do. The plan renews each year on the date shown as Renews on your store page. Your store code stays the same and your seats start again from zero.
2. Cancel. Open your store page, tap Manage billing, and turn off renewal there. The plan runs to the end of the paid year. After that the store code stops taking new cashiers. Every phone already unlocked stays unlocked.
3. Refund. Within 30 days of your first purchase, open your store page. Under Changed your mind? it shows what you would get back and a Request a refund button. We answer by email within 2 business days. A refund closes your store code. Phones already unlocked stay unlocked.
4. More seats. See When all seats are in use.
5. Several stores, or an invoice. On the Store Plan page, tap Buying for several stores or need an invoice?, fill in the short form, and tap Send this to PLUed. Each store gets its own store code and its own store page.
6. Lost your store page link. On the Store Plan page, tap Lost your store page link?, enter the email you bought with, and tap Send my link again.

Ask us to do it for you

This part is for stores on a Store Plan. Your store page has a form called Ask us for something. Use it to send us your spreadsheet so we build the pack, to send a logo file for us to prepare, to ask for a produce graphic, or for anything else.

What you need: your store page, and some details or a file. A file can be up to 2 MB.

1. Open your store page and go to Ask us for something, under Your pack. With no pack yet, Send us your spreadsheet takes you there.
2. Under What do you need, pick one: Curate my spreadsheet into a pack (CSV or XLSX), Prepare my logo (PNG, JPG, or SVG), Make a produce graphic, or Something else.
3. In Details, write what helps us get it right, in up to 1,000 characters.
4. Under File, attach your file if you have one: CSV or XLSX for a spreadsheet; PNG, JPG, or SVG for a logo; PNG or JPG for a graphic, where a picture of the item helps.
5. Sending a logo file? Tick I confirm our store may use this mark.
6. Tap Send the request.

We read every request ourselves and reply by email. For a spreadsheet, the columns and rules under Upload a spreadsheet help us get your pack right the first time.

Publishing, submissions, and what gets sent

Your link. Every shared pack sends a copy to PLUed, which checks it before its link appears; no account is needed. The link and QR open that copy, so cashiers need a connection the first time they import it. Anyone with the link can open it, so treat the QR like a handout. How PLUed checks pack text, what goes to OpenAI for those checks, and what PLUed keeps are on the privacy page.

Submissions (always your choice). The builder has an unchecked box labeled Submit this pack to the PLUed team to consider for the app. Tick it if you'd like your store's codes considered for the built-in catalog. An optional "who is this from?" line lets us follow up. Nothing is put forward for the catalog unless you tick the box.

Picture requests. To ask for a picture, use Request a graphic on the row (see Pictures). The request is sent when you share the pack, with or without the box above.

Acceptable use. Keep pack content lawful and workplace-appropriate: item names, notes, and any hosted content are subject to review, and packs that break this rule are removed without notice. Hosted packs are unlisted (reachable only by their exact link).

Need a hosted pack removed, yours or one you were sent? Email [email protected] with the store name or pack link.

Trainer FAQ